Refunds
A clear policy for digital access.
Effective 17 July 2026
Digital report purchases
Selftiato reports are digital products delivered immediately after payment confirmation. Once a report has been unlocked or downloaded, the purchase is final and is not refundable.
Monthly memberships
You may cancel a membership before its next renewal by emailing info@selftiato.com. Cancellation prevents future charges; time already paid for remains active and is normally not prorated or refunded. Contact us within 7 calendar days if a renewal was duplicated, made after a timely cancellation request, or charged in error.
When we can help
Contact us within 7 calendar days if you were charged twice, were charged in error, or cannot access a report you purchased because of a technical problem. We will review the payment and may repair access or issue a refund where appropriate.
How to request help
Email info@selftiato.com from the address used for purchase. Include the purchase email, approximate payment date, and a short description of the issue. Do not send card numbers or sensitive payment details by email.